General Terms and Conditions
1. General Information and Definitions
1.1. These General Terms and Conditions (GTC) apply to the software offer and related services of LAWLIFT GmbH, Wilmersdorfer Straße 98/99, 10629 Berlin (hereinafter referred to as "LAWLIFT").
1.2. LAWLIFT provides legal users with software hosted in the cloud, which can be used to create, edit and use intelligent templates for legal documents for document creation (hereinafter referred to as "the Software").
1.3. LAWLIFT does not provide ready made content for practical use and does not provide legal advice services. To the extent that the Software is delivered with content, such content is for demonstration purposes only and is not designed for practical use. Any deviation from this shall only apply if it is expressly stated in connection with specific content.
1.4. Purchaser in the sense of these GTC is the legal or natural person or public corporation with whom the contract is concluded.
1.5. User in the sense of these GTC is any natural person who belongs to the Customer, works for the Customer or is identical with the Customer and to whom a user account for the Software is assigned.
1.6. Third parties in the sense of these GTC are legal entities or natural persons or public corporations that use LAWLIFT functionality without having a user account.
1.7. The offer is directed exclusively to entrepreneurs. An entrepreneur is a natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of his commercial or independent professional activity (§ 14 para. 1 BGB).
1.8. AI functions in the sense of these GTC are all functionalities of the Software which are based, in whole or in part, on artificial intelligence models, including but not limited to: AI-supported document creation, AI chat assistant, automatic translation, anonymization, document testing, summary generation and AI-supported templating. The rights of LAWLIFT regarding the selection and replacement of the AI models used are governed by § 12.2.
1.9. The AI Budget refers to the quota set out in the respective contract or offer for the use of the AI functions, which is included per user license. Details on the calculation, exceeding and adjustment of the AI Budget are governed by § 12.
2. Provision of the Software (SLA)
2.1. LAWLIFT shall maintain and host the Software and make it available to the Customers and their users via the Internet.
2.2. The technical requirement for using the Software is a suitable terminal device (recommended: 8 GB RAM, Windows 11 or Mac OS XII, minimum resolution 1200 px in width). It also requires a stable internet connection (recommended: 6 Mbit/s or more) and a current browser (recommended: Chrome or Edge). Older browser versions are not or only to a limited extent supported. Internet Explorer 11 and Firefox are no longer supported. Microsoft Word is supported as of version 2010. Certain browser settings (e.g. blocking Javascript or cookies), browser plugins (e.g. ad blockers) or firewall settings may prevent the software from running correctly. For the use of the LAWLIFT Word Add-In, Microsoft Word from version 2016 or Microsoft 365 on a supported operating system (Windows 10 or newer, macOS 12 or newer) as well as an active internet connection are required. The availability of individual AI functions may depend on the Word version used and the operating system.
2.3. LAWLIFT undertakes to make economically reasonable efforts to achieve an annual average network availability of 99.9%. The Software shall be deemed to be unavailable in this sense if it is not accessible via the Internet for reasons within the sphere of LAWLIFT (e.g. server failures or errors in the application). The sphere of LAWLIFT shall not include disruptions of the internet connection of the Customer or User, general network disruptions outside the data centers used by LAWLIFT and disruptions due to force majeure. Furthermore, LAWLIFT shall have the option to restrict the accessibility for necessary maintenance work on workdays between 10 p.m. and 6 a.m. and on Sundays and public holidays between 8 p.m. and 8 a.m. Central European Time without this being considered as unavailability in the sense of the above provision. LAWLIFT shall announce such maintenance work with reasonable advance notice, provided that it is foreseeable.
2.4. LAWLIFT does not offer its own content. Content and logic shall be created by the CUSTOMER itself in LAWLIFT and shall be the responsibility of the CUSTOMER. To the extent that AI functions are used to create, edit, translate, summarize or analyze content, AI-generated results are machine-generated suggestions which do not constitute legal advice, professional recommendations or binding information. The responsibility for the review, adoption and use of AI-generated content lies exclusively with the Customer and its users.
2.5. In any case, the CUSTOMER is obliged to control the automatically and/or AI-assisted created, edited, translated or analyzed documents and content before using them. This applies to all results of the AI functions within the meaning of § 1.8. Further obligations of the Customer when using the AI functions are governed by § 6.1. Also in support cases and/or in training courses in the use of the software, the CUSTOMER shall be responsible for the correctness of the content.
2.6. The correctness of the content of the generated documents cannot be checked by us.
2.7. The availability of the AI functions may depend on the availability of the services of external AI model providers. LAWLIFT does not warrant the uninterrupted or error-free availability of the AI functions and expressly excludes them from the availability commitment pursuant to § 2.3. LAWLIFT will make economically reasonable efforts to remedy disruptions of the AI functions in a timely manner. Restrictions or temporary unavailability of the AI functions do not entitle the Customer to reduce the remuneration, terminate the contract or assert claims for damages, provided that the remaining software remains available to the contractually agreed extent.
3. Rights of Use
3.1. LAWLIFT grants to Customer and its users a time-limited, non-exclusive right to use the Software for the contractually agreed purpose, to the contractually agreed extent and for the duration of the contractual relationship.
3.2. A right to grant sublicenses or to transfer licenses shall not be granted.
3.3. A user may not use the software with the same account on several devices at the same time.
3.4. A license cannot and may not be shared by multiple users.
4. Data Security, Data Protection and Legal Professional Law
4.1. LAWLIFT has been designed and developed in such a way that it meets the requirements of professional law and data protection law for legal practice. All user entries made when creating documents with the help of the software are already encrypted on the user's computer and only then sent to the server and/or the database via a connection additionally secured by means of TLS/SSL. The key used for this is not available on the server. This ensures that neither LAWLIFT nor third parties gain access to case- or mandate-related data.
4.2. In case Customer or a User exceptionally grants LAWLIFT employees access to case- or mandate-related information for support purposes (by granting remote access, by screensharing or by temporarily providing a user account with access rights), LAWLIFT shall commit itself and its employees involved in the support case to confidentiality, knowing the penal consequences of a breach of duty. The obligation of the employees shall be made in text form. Furthermore, LAWLIFT and its employees involved in the support case undertake to obtain access only to such information as is necessary for the processing of the support case.
4.3. LAWLIFT shall use exclusively servers located in Germany which are certified according to ISO 27001.
4.4. When using the AI functions, content of the Customer may be transmitted to third-party providers of AI models (sub-processors) for processing. LAWLIFT ensures that the third-party providers used have appropriate technical and organizational measures in place to protect the transmitted data and that they do not use the transmitted data to train AI models. A current list of the sub-processors used is part of the data processing agreement (DPA). If the Customer integrates its own AI models via an API endpoint (§ 12.3), the Customer alone is responsible for compliance with data protection requirements vis-à-vis its AI provider.
4.5. LAWLIFT uses for AI functions exclusively infrastructure that meets the requirements of the GDPR. To the extent that processing takes place outside the European Union, LAWLIFT ensures that appropriate safeguards pursuant to Art. 46 GDPR are in place. The Customer will be informed thereof within the framework of the DPA.
5. Brand Use
LAWLIFT shall have the right to communicate to the Purchaser as a customer and to use the Customer's trademark for this purpose, e.g. to refer to the Purchaser as a customer on the website.
6. Obligations of the Customer and the Users
6.1. The customer and the users shall be responsible for:
· creating the technical conditions for the use of the Software as specified in Clause 2.2, in particular to keep the browsers used up to date,
· choosing secure passwords for access to the Software and to keep them secret,
· informing LAWLIFT without undue delay about any security-relevant incidents in connection with the Software,
· informing LAWLIFT immediately about malfunctions of the software,
· backing up data (templates and created documents) regularly outside the software,
· and checking documents created with the help of the Software for correctness and completeness in any case.
· always reviewing the results of the AI functions in terms of content for correctness, completeness and legal suitability before using, sharing or publishing them,
· ensuring that the use of the AI functions by its users complies with the applicable laws and professional regulations,
· using the AI Budget responsibly and taking measures to prevent abusive use by individual users.
7. Remuneration and Payment
7.1. The amount of remuneration for the use of the Software shall be determined by the contract concluded between LAWLIFT and Costumer.
7.2. All prices are net prices (excluding the statutory value added tax), unless expressly stated otherwise.
7.3. In case of annual payment, the remuneration shall be paid in advance for a period of 12 months. In the case of monthly payment, the payment shall be made in advance for the following month.
7.4. Payment may be made by direct debit, bank transfer or credit card, at the option of the Customer and subject to technical availability.
7.5. The remuneration shall become due upon invoicing and shall be payable without deductions within 14 days of invoicing, unless otherwise agreed.
7.6. Any transaction fees due to transfers from abroad shall be paid by the customer.
7.7. The parties agree that the fees will be reviewed annually to ensure that they are in line with current market conditions. Fee increases may not exceed a percentage of 3 per year without the consent of the customer.
For a contract term of more than one year, the license fees are increased annually by a maximum of 3% of the previous year's amount. The increased amount forms the basis for the calculation of the license fees in the following year (compound interest effect). However, the increases can only take effect after the end of the contract term; retroactive calculation does not take place.
LAWLIFT shall notify the customer in text form of any intended price adjustment at least thirty (30) calendar days before it takes effect.
8. Conclusion of Contract and Form
8.1. The contract shall be concluded when the Customer accepts a contract offer sent by LAWLIFT or books a package himself via the website of LAWLIFT.
8.2. The contract shall be concluded in text form.
9. Contract Term und Termination
9.1. The term of the contract shall be determined by the offer and/or the booked package.
9.2. If a contract term of 12 months has been agreed, the contract shall be extended by 12 months at a time after the expiry of 12 months, unless it has been terminated in text form (e.g. by e-mail) with a notice period of 3 months to the end of the term.
9.3. If a contract term of one month has been agreed, the contract shall be renewed after the expiry of one month for a further month in each case, unless it has been terminated in text form (e.g. by email) with a notice period of one week to the end of the term. If the package was ordered via the website, the cancellation must be made in the subscription administration. The subscription management can be accessed via the LAWLIFT app.
9.4. The right to extraordinary termination for cause remains unaffected.
9.5. During the term, the Customer may purchase additional licenses. In this case, the term of the newly acquired licenses shall be based on the contract term of the underlying licenses.
9.6. The extent to which additional licenses may be acquired shall be determined by the specific offer.
10. Limitation of Liability
10.1. LAWLIFT shall not be liable for slightly negligent breaches of duty, including slightly negligent breaches of duty by vicarious agents or legal representatives. This shall not apply if the breaches of duty concern material contractual obligations or damages resulting from injury to life, body or health or if claims under the Product Liability Act are given.
Material contractual obligations are obligations the fulfillment of which is essential for the proper performance of the contract and on the fulfillment of which the customer may rely.
10.2. The liability for slightly negligent breaches of duty shall be limited to the amount of the damage typically foreseeable at the time of conclusion of the contract.
10.3. Liability for initial defects is excluded unless LAWLIFT has fraudulently concealed a defect.
10.4. For damages resulting from the use of AI functions within the meaning of § 1.8, LAWLIFT shall only be liable within the scope of §§ 10.1 to 10.3. In particular, LAWLIFT assumes no liability for the substantive correctness, completeness, timeliness or suitability of results generated by AI functions. Liability for the use of AI-supported functions whose results the Customer adopts without its own review pursuant to § 2.5 is excluded, unless LAWLIFT acted with intent or gross negligence. For damages caused by outages or quality impairments at third-party providers of AI models, § 2.7 shall apply accordingly.
11. Publications
11.1. The use of the publication function is permitted to the extent described in the respective offer. If the offer does not contain any provision, the use of the publication function is generally excluded.
11.2. LAWLIFT shall not be liable for any infringement of copyrights, proprietary rights or other rights of third parties, if the Customer or its users have used copyrighted works or parts thereof in an infringing manner. If a claim is made against LAWLIFT by a third party in this respect, Customer and/or its user shall indemnify LAWLIFT upon first written request against all claims and any resulting obligations, damages, costs and expenses (in particular reasonable external legal fees).
11.3. In case of a reported violation LAWLIFT shall have the right to delete the offending content after having reviewed Licensee's statement or if Licensee fails to provide a statement.
11.4. LAWLIFT shall not be responsible for content support and shall not provide direct technical support to the addressees of the publication. If necessary, the Customer shall create suitable structures and point out compatibility issues. The support towards the Customer shall remain unaffected.
11.5. The content generated by the AI functions does not constitute copyrighted works of LAWLIFT. LAWLIFT does not claim any rights to the AI-generated results created using the Customer’s inputs. The Customer is solely responsible for examining any third-party protection rights to the generated content. LAWLIFT does not warrant that AI-generated content is free of third-party rights.
12. AI Functions and AI Budget
12.1. If the Customer has booked AI functions, the following terms apply:
· LAWLIFT shall make AI functions available to the Customer within the scope of the booked user license. Each user license includes an AI Budget pursuant to the applicable service description or the individual contract.
· The AI Budget is determined at Customer level by calculating the average of the AI usage of all active users of the Customer (average calculation). Exceeding the individual AI Budget of one user can be compensated by lower use by other users of the same Customer. The average value over the respective billing period is decisive.
· If the average AI Budget of the Customer is exceeded, the affected user will be notified by the Software. LAWLIFT reserves the right, in the event of continued or significant exceedance, to restrict the AI functions for the Customer or to make further use subject to the agreement of an extended AI Budget.
· Unused AI Budget of a billing period is not transferable to the following billing period.
· LAWLIFT is entitled to adjust the calculation, scope and conditions of the AI Budget with a notice period of thirty (30) calendar days in text form, if this is necessary due to price changes of the AI model providers used or due to material changes in market conditions. In this case, the Customer has a special right of termination at the time the adjustment takes effect.
12.2. LAWLIFT shall use, at its own discretion, the AI models best suited to provide the AI functions. LAWLIFT reserves the right to change, replace or update the AI models used at any time and without prior notice, provided that this does not materially impair the contractually owed functionality. The Customer has no claim to the use of a specific AI model.
12.3. The Customer has the option to integrate its own AI models via an API endpoint, provided that they meet the technical requirements specified by LAWLIFT. If the Customer integrates its own AI models, the AI Budget pursuant to §§ 12.1 to 12.2 does not apply to the requests processed via the Customer’s own model. In this case, the Customer bears sole responsibility for the availability, performance, security and data protection compliance of the integrated model. LAWLIFT assumes no liability for results generated by the Customer’s own AI models.
13. Amendment of the General Terms and Conditions
13.1. LAWLIFT may amend these General Terms and Conditions without stating any reasons, provided that such amendment can be reasonably expected of the Customer, taking into account and weighing the interests of both parties. The Customer cannot be reasonably expected to make such changes if they affect essential parts of the contract (in particular the main services owed) and would therefore have to be the subject of a change agreement.
13.2. LAWLIFT shall inform Customer about any amendments at least four weeks before the amended General Terms and Conditions come into force. In addition, LAWLIFT shall expressly inform the Customer of the possibility and deadline to object to the amendment and of the consequences of failure to object.
13.3. If the Customer does not object to the amendment within four weeks after the entry into force of the amended General Terms and Conditions, the amendments shall be deemed accepted. The period shall commence on the date announced to the Customer as the date on which the amendment enters into force.
13.4. Amendments which exclusively concern the AI functions, in particular the adjustment, extension or discontinuation of individual AI features or the replacement of AI models, may, deviating from § 13.1, also be made as an adjustment of the service description and will be announced to the Customer with a notice period of fourteen (14) calendar days in text form. The adjustment of the AI Budget is governed exclusively by § 12.1.
14. Choice of Law, Place of Jurisdiction, and Interpretation
14.1. The law of the Federal Republic of Germany shall apply to the exclusion of the conflict of laws rules of the EGBGB and the provisions of the UN Convention on Contracts for the International Sale of Goods (CISG).
14.2. If there is no exclusive statutory place of jurisdiction, the competent court at the place of LAWLIFT's registered office shall be chosen for all disputes arising out of or in connection with the contractual relationship, provided that Customer is a merchant, a legal entity under public law or a special fund under public law or does not have a general place of jurisdiction in Germany or another EU member state or has transferred its registered office to a non-EU country after these General Terms and Conditions have come into force.
14.3. The contractual language is German.
14.4. The German language shall be decisive for the interpretation of the contract.
15. Final Provisions
15.1. General terms and conditions of customers or third parties shall not become part of the contract unless LAWLIFT expressly agrees to them.
15.2. Should any provision of these General Terms and Conditions of Use be invalid, the remaining provisions of the contract shall remain in full force and effect.
Effective: May 29, 2026